Maintenance
Maintenance Services Overview |
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Systems Continuity’s industry-leading multivendor Network Maintenance Services – NMS, NMS Onsite and NMS-Lite provides you with first-of-kind direct-to-expert multivendor technical support, software support and hardware replacement that ensures that you enjoy improved productivity and operational efficiencies while extending the lifespan of all your network assets cost effectively.
SYSTEMS CONTINUITY HARDWARE SLA's: NMS Lite – 24x7x365 Direct-to-Expert Support, all Cisco software bug fixes and cloud based IT Asset Manager. NMS 8x5xNBD – Advanced replacement of hardware next business day between 9am and 5pm, 8 working hours a day, 5 days a week. NMS 8x5x4 – Advanced replacement of hardware within 4 hours of determining a part failure – 8 hours a day between 9am and 5pm, 5 days a week. NMS 24x7x4 – Hardware replacement spared on customer premise for immediate access with zero wait-time, 24 hours a day, 7 days a week. |
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GAP ANALYSIS
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