Products
Continuity
smartAnalytics™
You've Got The Systems. Do you Have The
Knowledge?
Most companies, both large and small, have in place a wide assortment of reporting systems. Some of them are even integrated together. But when it comes time to understand what is happening for a given customer, account, or partner across all those applications things can get a little frustrating. Sound familiar? We built the Continuity smartAnalytics™ Enterprise business intelligence system to serve as a single source of information for “what’s going on” across your enterprise. We know from experience that sometimes what looks good in one department has a negative effect on another department. Our system is designed to consolidate all your enterprise business intelligence data into easily read dashboards and charts. But once you see a trend worth investigating you can drill all the way down to the most granular level of detail. Or, if our hundreds of pre-configured reports don’t answer your question, you can build a report on-the-fly within our ad hoc reporting interface. Continuity smartAnalytics™ Enterprise Features True Enterprise Business Intelligence Our Enterprise reporting solution includes financial, service center, direct marketing, retail sales, procurement, logistics, ecommerce and web analytics. For each of these areas we have many predefined reports that have been created based on our years of experience in business intelligence True Expertise Continuity smartAnalytics™ was not founded by some wild-eyed recent college graduate flush with Silicon Valley cash. Continuity smartAnalytics™ was founded by a team of business intelligence veterans that have been building enterprise BI solutions for top shelf clients for decades. We are not going to “learn the business” on your dime. Scale We are used to dealing with massive datasets. Our SaaS business intelligence system is architected to handle large amounts of data gracefully. Furthermore, because of our open source roots, we can quickly adopt new software techniques that provide for further performance enhancements. Many of our competitors limit themselves to their own proprietary group of engineers and code base. Or worse yet, they limit themselves to someone else’s proprietary code base. Granular Reporting We can provide drill down access to data at the agent, incident, case, client or any other level. We can give you the full picture of a given agent’s performance without needing to login to series of telephony, knowledgebase, email and chat system reports. We put them all at your fingertips Secured Data Our application provides role-based access tools that you can configure and reconfigure whenever your needs dictate. We also have gone to great pains to make sure our system is safe from outside hackers. For more information on analytics solutions, contact us at 1.949.600.9990 or submit an online inquiry. |